DATA & PRIVACY POLICY

What is the purpose of this policy?

Save Our Scene is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your association with us, in accordance with the General Data Protection Regulation (GDPR). It applies to all employees, workers, contractors, consultants, partners, associates, suppliers, sponsors and affiliates.

Save Our Scene ("SOS", "Organisation", "We") are registered in England and Wales under Company number 12928017 and have our registered office at Flat 5, 66 Dalston Ln, London E8 3AH.

SOS is an events & media organisation acting as a mouthpiece for the live music sector, connecting millions of people with causes they care about, through harnessing the power of music.

Data Protection Principles

We will comply with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly, and in a transparent way;
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
  • Relevant to the purposes we have told you about and limited only to those purposes;
  • Accurate and kept up to date; and
  • Kept only as long as necessary for the purposes we have told you about.

Save Our Scene is a "Data Controller". This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice. We use the data we collect from you to improve our services. By doing so, we will:

  • Ensure your data is kept safe and private;
  • Not sell your data or pass it to third-party organisations without your consent;

This notice applies to newsletter subscribers, social media contacts, survey participants, partners, associates, suppliers, sponsors, and affiliates of ours in respect of whom we hold personal data.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you so that you are aware of how and why we are using such information.

How we use your data

As an events and media organisation, we use and manage our users data in order to communicate with you and share details of our events, services and campaigns. It is what the law calls 'legitimate reason'. The same applies when you register for an event, buy merchandise or subscribe to receive marketing communications.

Your information as a subscribed user will be used for:

  • Providing campaign or marketing updates via email, phone and SMS, Telegram or WhatsApp.
  • Keeping you updated about the industry, changes to legislation, events, etc.
  • Contacting you for surveys and research;

Emails will be sent by or on behalf of Universal Music Operations Ltd, 4 Pancras Square, London. N1C 4AG, UK. +44 (0)20 3932 6000. You may withdraw your consent at any time. See Privacy Policy at https://www.umusic.co.uk/privacy.html.

If you register or purchase a ticket to an event or buy a product from us, we will also collect the necessary data for that booking or provide you access to products or to post it to you. All relevant information about these transactions will be specified to you at the time of the booking/purchase. As this is a transaction, we will have the legal obligation to process your data on this occasion.

We will also process your data if that is necessary for compliance with a legal obligation which we are subject to.

Your information as a respondent to a survey or newsletter subscriber

We process your personal information in the following categories of data for legitimate interests pursued by us, which are described in detail in this Privacy Policy. We have undertaken to ensure that we place clear limitations on each of these uses so that your privacy is respected and only the information necessary to achieve these legitimate aims is used. Our primary goal is to improve upon and make sure our services and messaging are relevant for all our users, whilst also ensuring that the personal information of all users is respected and protected.

Payment Information

If you enter payment card information on our Site in connection with a merchandise or product purchase, that information is sent directly from your browser to Squarespace our service provider we use to manage credit card processing and we do not store it on our servers.

The service provider is not permitted to use the information you provide except for the sole purpose of credit card processing on our behalf.

When you submit personal information to a third party and are informed at the time of collection that your information may be shared with us, we may collect that information for lawful marketing purposes.

Information We Collect Automatically

When you use the Site, your device is automatically providing information to us so we can respond and customise our response to you. The type of information we collect by automated means generally includes non identifiable technical information about your computer, such as your IP address or other device identifier, the type of device you use, and the operating system version. The information we collect also may include usage information and statistics about your interaction with the Site. That information may include the URLs of our web pages that you visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, Site type, location data (if you have enabled access to your location on your mobile device), and other information about how you used the Site.

Automated means of data collection include the following:

  • Cookies and Tracking Technologies. Technologies such as cookies, web beacons, locally shared objects (sometimes called "flash cookies"), mobile identifiers, and similar technologies ("Cookies") are used by SOS and our partners (such as advertising, marketing, and analytics providers) ("Ad Partners"). We use Cookies to remember users' settings as well as for authentication and analytics. These technologies may be used in analysing trends, administering the Site, tracking users' movements around the Site, and gathering demographic information about our user base as a whole. Our Ad Partners may also use such technologies to deliver advertisements to you for campaigns that we run. You can control the use of Cookies at the individual browser level, but if you choose to disable Cookies, it may limit your use of certain features or functions on our website or service. For more information on Cookies, how we use them, the third parties we work with who use them, and how you can control them, please see the section of this policy entitled Cookie Policy and Ad Choices.
  • Log File Information. Log file information is automatically reported by your browser or mobile application each time you access a website on our Site. For example, when you access an SOS website, our servers automatically record certain information that your web browser sends when you visit any website. These server logs include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, and pages viewed.
  • Device Information. We collect information about the device you use to access the Site, including type of device, operating system, settings, and unique device identifiers, and IP address. Whether we collect some or all of this information often depends on what type of device you're using and its settings. For example, different types of information are available depending on whether you're using a Mac or PC, or iPhone or Android phone. We collect the device type and any other information you choose to provide, such as username, geolocation, or email address. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software records information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Who has access to your data

Employees of SOS; that is to provide you event, marketing or campaign updates

The data that we collect from you will be stored in accordance with the stipulations of the new GDPR and will always be kept secure.

In any event, your data will only be transferred to any third party mentioned in this policy if they have a code of practice in place for Data Protection. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Policy.

How long we keep your data

Your data will be managed on our CRM system, we will store the data until you unsubscribe.

Accessing your personal information

Any suspicious activity must be immediately communicated to SOS.

If you have any queries, or comments or need any further assistance, please contact us at info@saveourscene.uk.

The kind of information we may hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are "Special Categories" of more sensitive personal data that require a higher level of protection.

Depending on the circumstances and business relationship we hold with you, we may collect, store, and use the following categories of personal information about you:

  • Your personal contact details such as name, title, telephone number, and email addresses;
  • Secondary contact details you provide us in relation to your business including name, title address, telephone number, and email addresses;
  • Bank account details (business or personal);
  • Credit card details (business or personal);
  • Payments history;
  • Information about your use of our information and communications systems; and
  • Photographs.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use if for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal information without your knowledge or consent where this is required or permitted by law.

Data sharing

We may have to share your data with third parties, including third-party service providers and other entities within the Association.

We require third parties to respect the security of your data and to treat it in accordance with the law.

We will not transfer your personal information outside the EU without your explicit consent.

If we do, you can expect a similar degree of protection in respect of your personal information.

Which third-party service providers process my personal information?

"Third-parties" includes third-party service providers (including contractors, consultants, designated agents) and other entities within the Association. The following activities are carried out by third-party service providers in partnership with SOS.

How secure is my information with third-party service providers and other entities within the association?

All our third-party service providers and other entities in the Association are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party services providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

What about other third parties?

We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the Association. We may also need to share your personal information with a regulator or to otherwise comply with the law.

Data security We have put in place measures to protect the security of your information, for example to backup and protect the integrity of our electronic communications and data storage systems. Details of these measures are available upon request.

Third parties may only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal information to designated data processors and other third parties who have a business need to know. They may only process your personal information on our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Rights of access, correction, erasure, and restriction It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

Your rights in connection with personal information

Under certain circumstances, by law, you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enable you to receive a copy of personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request the erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation that makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish the accuracy of the reason for processing it.

Request the transfer of your personal information to another party.

If you want to review, verify, correct, or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us.

No fee is usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge you a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing, and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please write to us. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purpose you originally agreed to, unless we have another legitimate basis for doing so in law.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK Supervisory authority for data protection issues.

Changes to this privacy policy

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the process of your personal information.

If you have any questions about this data protection/privacy notice, please contact us at info@saveourscene.uk

ICO Application:

Save Our Scene UK is currently awaiting approval of our ICO certification and look forward to being certified in the near future.

Application No. C1396359 Ref No. TBC